Restorative Therapy Services in Central Queensland

Yes, we can create a treatment plan that incorporates multiple therapies based on your preferences and needs. Please contact the clinic to arrange if the combined session you are seeking is not available in online bookings. Not all therapies are suitable for combining in one session so let us support you in meeting your expectations.

We value your feedback! You can share your thoughts directly with us during your visit or via email.

We accept various payment methods, including cash, credit/debit cards, electronic transfers, ZipPay and AfterPay.

Phoenix Mandorla operates a strict cancellation policy, and we require 24 hours’ notice to cancel or change appointments. This allows us to service clients on our active wait list. The following fees apply within 24 hours:

o 12-24 hours 50%

o 6-11:59 hours 75%

o less than 6 hours 100%

o no show 100%

Fees will be invoiced and must be paid prior to your next appointment. 

Where there are 2 no shows in a row, all future appointments will be cancelled and the next 3 appointments must be booked and paid online.

If you are unwell, please call as soon as possible and do not attend the clinic as you will be sent home without treatment. This is to ensure your wellbeing as well as that of our practitioners.

These guidelines help us to manage all our clients in our busy clinic.

For any additional enquiries, please don’t hesitate to reach out via phone or email. We’re here to help!

Yes, at Phoenix Mandorla, we understand that accessibility is important. We offer the following services via distance or telehealth:

• The Richards Trauma Process (TRTP) – Available only via Zoom. This structured approach to trauma healing can be conducted effectively in a remote setting, allowing you to participate in therapy from the comfort of your own home.
• Energetic Kinesiology – Available both as a distance treatment and through telehealth sessions via Zoom. Energetic Kinesiology can work remotely to balance your body's energy systems, providing flexibility in how you choose to receive this service.
• Reiki – Offered as a distance healing session. Reiki’s energy healing benefits can be transmitted remotely, ensuring you receive the same relaxation and balance, even from afar.

For TRTP and Energetic Kinesiology, telehealth sessions are conducted via Zoom. You will need access to a stable internet connection and a quiet, comfortable space where you won’t be interrupted. For Distance Reiki, no technology is required during the session, but we’ll coordinate the time so you can prepare for relaxation and receive the energy healing remotely.

You can book a distance or telehealth session through our website, selecting the specific service and telehealth option. For Reiki, simply choose "distance Reiki" when booking.

Many of our modalities are safe for all people, however please call our clinic to discuss your needs as you may need clearance from your healthcare provider before starting treatment with us.

All massage based services can be claimed on eligible private health insurance policies. Please check with your health insurance provider to see if the service is covered on your policy, as policies vary. HICAPS claiming is NOT available in clinic.

After your session, we recommend drinking plenty of water and allowing your body time to integrate the treatment. If your body is sore use heat such as warm shower, bath with Epsom salts or heat pack. If you have any concerns, please contact us straight away so we can support you in your healing.

The number of sessions required varies depending on individual needs and treatment goals. We will discuss this during your initial consultation.

Yes, we provide a range of resources and recommendations for self-care practices to support your wellness journey.

No, Phoenix Mandorla does not provide any sexual-based services. Our focus is on holistic health and wellness therapies designed to support physical, emotional, and energetic healing.